Refund Policy
- Eligibility for Refund
The company understands that there may be cases where users may request a refund for the services provided. The refund policy applies to the electronic visa processing services offered on the company’s website. Refunds are subject to the following conditions:
- The refund request must be submitted within 14 days from the payment date.
- The visa application has not been submitted to the competent government authorities for processing.
- The visa application has not been approved or granted.
- The user has provided accurate and complete information during the application process.
- The user has complied with all the company’s terms and conditions.
- Non-Refundable Fees
Certain fees associated with visa processing services are non-refundable. These non-refundable fees may include, but are not limited to, service fees, processing fees, and administrative fees. These fees are necessary to cover the costs incurred by the company for processing the visa application, regardless of the outcome. - Refund Process
To request a refund, the user must contact the company’s customer service team using the contact information provided on the website. The refund request must include the user’s name, email address, order number, and a clear explanation of the reason for the refund request. - Refund Decision
The refund request will be evaluated by the company based on the eligibility criteria mentioned in Section 1. The company reserves the right to approve or deny refund requests at its discretion. If the refund request is approved, the company will initiate the refund process within a reasonable timeframe. - Refund Method
Refunds will be processed by bank transfer. The customer must provide a valid RIB to the company. The company will make reasonable efforts to process the refund promptly. However, the actual time required for the refund to appear in the user’s account may vary depending on the payment provider and the user’s financial institution. - No Liability for External Expenses
The company cannot be held responsible for any additional expenses incurred by the user, such as travel expenses, accommodation fees, or any other fees related to the visa application or travel arrangements. The company’s liability is limited to the amount of the refund approved under this policy. - Refund Policy Modifications
The company reserves the right to modify or update this refund policy at any time and without prior notice. The revised refund policy will be effective immediately upon its publication on the company’s website. - Contact Information
If you have any questions or need further assistance regarding the refund policy, please contact our customer service team at the following email address: contact@visaexpressonline.com.
